Ursula is someone We would use again and again.. We bought and sold 2 houses from Ursula. She was with us every step of the process... Ursula is honest and friendly and tells you exactly what is going on and what you have to expect in the house buying and selling process...We highly recommend Ursula Heenan.. You won't be disappointed!!!
Joe & Rosie G.
Ursula is the most knowledgeable, friendly and honest real estate agent my wife and I have ever met - and we've met plenty. It's obvious that she enjoys people - they are her business.
She sold two of our homes and helped us buy another. She guided us every step of the way and there were "no surprises". We were never in the dark about any of the details and she made excellent suggestions that moved things along quickly. If you want the best Ursula is your best choice......absolutely excellent !
Eric & Sarah S.
Thank you so much for all of your efforts in finding our new home. It was quite a journey that involved exploring nearly 50+ homes, more than 6 offers, and finally found our families new home. We couldn't be more happy with our new purchase.
From the very beginning you made our family feel more than welcome. We recently moved our family of four to the Pacific Northwest and we always felt welcome thanks to your great attitude, knowledge of the area, and excellence in navigating this crazy Seattle housing market. Not only did you get to know my families taste in style, architectural likes and dislikes, and "must have's" in our home purchase, but you helped out from the very beginning to the very end of the long process; from the home inspection, offer proposal, and all the way through closing and handing us the keys to our new home.
I would highly recommend working with Ursula if you are considering buying a home in the Seattle area.
Sarah & Dave B.
Dave and I had an exceptional experience working with Reece and Ursula. Both Reece and Ursula over communicated expectations, next steps and outlined all possible scenarios. This was critical to Dave and I as we were navigating buying a home and selling our home (in that order) and wanted to avoid the risk of having to pay for two mortgages simultaneously. Both of them were understanding of our priorities and timelines and went above and beyond to ensure that the process was smooth.
The end result was that we were able to secure the house we wanted within our price range - with multiple competing offers and sell our current home in under a week and well over asking price. This wouldn't have happened without their hands on approach of personally managing every step of the process. The end to end process exceeded our expectations. I would highly recommend working with Reece and Ursula and look forward to working with them again in the future.
Gered & Maria D.
We bought a house in February 2016 after many months of searching in various Seattle neighborhoods, and actually closed ahead of schedule. Ursula provided great research and guidance for each of the neighborhoods we were interested in, and had numerous strategies for uncovering the best house for us. She spent the time with us up front in order to understand our wants and needs, so we were ready to move quickly once something was available in our areas of interest. She did this without us feeling rushed or pressured during the process. This was our first house and Ursula patiently helped us navigate the offer process while negotiating the strongest offer within our limits.
Once the offer was accepted, Ursula and Reece walked us through the loan mortgage process and outlined the various options available to us. Reece worked tirelessly to ensure we received the best rate and terms for us, and was a welcome resource for a few unexpected issues that arose during the mortgage process. Reece works quickly and was very thorough, but he was able to slow it down and explain the details to us when we needed it. Overall, we felt Reece worked hard to over-deliver since he often came in ahead of schedule and under budget.
Thank you both!
Gary & Ruth W.
Hi Ursula, We want to tell you how genuinely pleased we are of your sale of our home in Kirkland. Your suggestion of having everything inspected and certified (roof, septic, furnace, etc.} was great advice as there was nothing to slow down the sales negotiations. Your suggestion to have our home professionally staged was more great advice as the presentation of our home was spectacular. We wondered why we never thought of some of the stager’s arrangements.
The multiple daily open houses were a true commitment to providing the ultimate sales support. Your advice on price point was even more great advice and it was wonderful that you realized even more than our asking price.
From beginning to end this was a great experience thanks to all your efforts and advice. We consider you a friend as well as our agent. Thank You So Much!
Suzanne & Ming Y.
Ursula made the process so easy and we got even more than we could have hoped for on the sale in large part to her recommendation for when and how to sell it. Ursula was wonderful as so helpful. She handled getting the property ready for sale and made great recommendations for paint colors, carpets and what needed repair and what didn’t and then handled the arrangements, that was so great. Made the process incredibly easy and was greatly appreciated. Couldn’t have asked for a better experience, highly recommend Ursula!
Carol D. & Denis S.
What made this experience so valuable was that you got to know us and our likes and dislikes. Without that relationship, you would simply be taking us around to a lot of random houses. You found excellent properties in our budget and provided great expertise in what to look for and stay away from. The result was that you helped us find not just a house, but a home, that we plan to live in for the rest of our lives.
We really appreciated your intuition and years of experience. You know your stuff, and it shows when we walked into a place and you could immediately spot a lump of coal or a diamond. You saw things we would never think of. You made the experience fun, and not a chore. Finally, we consider this the best service experience of our entire lives. Fun, friendly, sharp, precise, moving at the speed of light. Ursula, from the bottom of our hearts, thank you SO much for everything. We love our house, you were a big part of helping us find it, and we look forward to your presence at our house warming party, and many other great times ahead!
Ursula’s expertise was amazing. She seems to know *everything* about every neighborhood, from the expected details (school districts) to ones I'd have thought less about (where traffic tends to get bad, where people are more or less inclined to buy, nearby areas). It's almost encyclopedic! She was also super helpful throughout the entire process.
Her ability to secure a second lender (almost instantly) after the first one bailed was extraordinary! If I know anyone buying or selling in the area, I will 100% recommend Ursula. She is AMAZING. I can't imagine a better experience. Mostly just that Ursula is a super experienced, kind, helpful and enthusiastic agent. It's hard for me to imagine a better agent to have worked with.
I love that Ursula is always so positive, especially when I was getting anxious about timing, re-pricing, and every little thing in between. She always had a good answer and stayed one step ahead of the plan. She took care of everything and made my transition easy. She even helped fill out paperwork while half my life was in boxes and I was living in transitional housing 65 miles away.
Ursula is the best! I’m pretty sure I would have had a full nervous breakdown if it wasn’t for her tenacity, positive energy, and full-service support! Simultaneously selling/buying a house is innately stressful! I think the key to a smooth process is having an agent you trust implicitly. Knowing that Ursula had my best interest as heart, and always going the extra mile to get the very best deal, really made a huge difference!
Aba N & Zach C.
Working with Ursula was (and still is) delightful! We found our house and Ursula at the same time (she was showing it as a favor to another agent), so my main regret is that we didn't get a chance to spend more time with her during the hunting process. She is organized and on top of all the necessary (and extra) details, and she was with us every step of the way all the way through closing, and is still with us into the aftermath of settling into the house. She was exactly the fierce advocate we needed by our side when we ran into some unexpected situations, and we are immensely grateful for everything she did to make this all work out in the end! (Seriously, I don't even know where to begin to show the full depth of our appreciation!) We highly recommend working with Ursula! And we're looking forward to our own opportunities to work with her in the future. :)
Ursula is a great realtor. The whole experience was seamless. The search, the offer writing, the escrow process and the after care was great. She knew how she could maximize our chance of acceptance ( and it worked, as we got the house we wanted ), she was very patient when we asked questions, knew all the right -trustworthy- people to make things move forward. Reassured us about our choice of neighborhood. She even provided moving boxes and handy man help! I mean, talk about taking some annoying extra load off your mind when going through this ordeal.
Julia B. & Chao L.
We met Ursula when we visited open house at Kirkland Crest. The time we were not seriously looking for a purchase. However, Ursula's warm-heart welcoming made a difference. My wife started to fall in love with the house. Ursula helped us submit express offers in several round to negotiate with the builder. She is super responsive and customer-oriented. It was a great pleasure working with her together. After a long process, we finally obtained the key of the new house. Without Ursula's help, it won't happen. What's more, Ursula sent us postcards, gift cards, and apple cider to congratulate our move-in. As a customer, nothing is better than that. Thanks Ursula!
Justin & Nichole H.
Ursula and her team went above and beyond to make our new home search as seamless as possible. She was knowledgeable about the rental market, an excellent negotiator and proactive in her communication. We will definitely use her services again!
Relocating is stressful we can all agree on that! Ursula made selling our home an exciting & enjoyable experience. You got that right I said enjoyable! Ursula and her team's professionalism, compassion, and knowledge was hands down Six stars. Their attention to details and guided support in the whole process was amazing. This is my 4th time selling a home, and this hands down was the best experience. I would highly recommend Ursula and her team for your real estate needs.
Tommy Y. & Jane S.
Our experience with Ursula and Chantel was amazing!!! Our first home buying experience was scary, especially when writing our offers. But Ursula made it easy and comfortable for us. She explained in detail every little nuance. She was also very knowledgeable with the market and would be straight up and honest with us when we would tour homes. She felt like she was part of our team and us not part of hers which is always great because she was interested in our needs and not trying to make a sale. Her and Chantel was very responsive, lightning quick! They were able to schedule tours for us right away and meet us last minute. I would highly recommend her for anyone that is searching or even selling. Amazing to work with! Wouldn't want to work with anyone else.
Hire Ursula and Chantel! This will be a decision you are glad you made. She made the process of getting our home ready for listing and selling as easy and enjoyable as possible. We are so lucky to have been referred to Ursula and her team. She walked us through every step of the process, gave us detailed checklists, and set us up with a carpet company, repairman and cleaning teams. She has a solution for everything you could need when selling your home. We received exceptional value for our home largely due to the expert advice and hard work Ursula and her team put in for us. Do yourself a favor and hire Ursula and her team.
"Ursula and her team are very knowledgeable, professional and put the best interest of their client first. My transaction had a lot of issues, not fault to Ursula or her team, and they worked through each issues as they came up, provided guidance on negotiations and was very transparent and kept me on track. Aside from the professionalism and knowledge, Ursula and her team are very personable and engaging. Everyone was great to work with and I had not been selling my place to move out of state, I would have absolutely utilized Ursula's services to buy my next home."
Do we recommend Ursula? YES! Ursula is a great combination of sharp, warm, and organized. She was extremely straightforward and helpful with observations about every house and updates in our search parameters. She met us on short notice when properties popped up, with timely follow-ups on any questions we sent her, even over text or email. On the rare occasion that Ursula couldn't make it personally, Chantel was likewise available and fully knowledgeable. This is a professional team with a capital P. In a truly challenging and competitive market, Ursula found us a great house and negotiated a great deal."
"Ursula knows the market inside and out, but most important, she takes the time to really understand what is important to you, and works with you accordingly. Our experience working with her could not have gone better!"
Ursula and Chantel are the real estate dream team! We have used them now more than once to sell a home and every time they exceed our expectations. We highly recommend them to everyone we know and will continue to work with them ourselves for years to come!
Ursula and her team made my home selling process a stress-free and enjoyable experience. They followed through on each and every commitment they made, were very communicative, and responded timely to all of my questions. They looked out for me each and every step of the way and made it clear they wanted the best possible outcome for me and that is what was achieved. I will recommend Ursula and her team every chance that I get......and have already done so. My experience was a 10 out of a 10, there is no doubt about it!
Anna C. & Rick P.
Ursula and her assistant Chantel are incredible. Ursula's knowledge of the Seattle real estate market and her drive to get the best results for her clients are truly unparallel. She was with us every step of the way, helping navigate the crazy sellers' market of spring 2021. We bought a wonderful house, in the area where we wanted, and even the money we paid - in this market - was quite reasonable. If we ever need to buy or sell a property in the Greater Seattle area, we know who to call, and we'll happily pass Ursula's name to anyone who may be looking for an outstanding real estate professional.
May & Santa R.
Ursula and her team, along with Chantel were super helpful. We were moving from the country and they ensured they thought of all the constraints we might run into. Ursula had our best interest in mind at all times. Their knowledge of the market, along with their ability to quickly mobilize resources to fix any small things in the house made us feel like they were friends of ours, and it was not really a business deal that we were having with them. Would recommend Ursula to anyone for the care, attention and professionalism they portrayed. Thank you Ursula and team! We could not have done it with you!
Jean & Marc M.
Intense! We listed last month, sold in five days and moved last week. My wife and I are retirees who have done more than 16 real estate transactions of our own and helped our grown kids with theirs. I’m a lawyer and my wife is a commercial real estate appraiser. We know this game, and no one plays it with more dedication, commitment and market knowledge than Ursula and her team. On our sale, Ursula gave great advice on timing in a rapidly changing market, and got us multiple solid offers and a price that beat ask and met our stretch goal, even as we watched the market visibly soften. Without paying for staging, Ursula and her assistant Chantel, swept away clutter and prepared our place for pictures and showings in record time while we were out of town. List with Ursula, you won’t be disappointed.
Heidi & Aaron T.
"My wife and I could not be happier with Ursula and Chantel while selling our home. I doubt there is a better real estate team out there. They were proactive, punctual and professional through the entire listing and selling process. They got work on their end completed on time and on budget. I would recommend them as your first choice 100/100 times!"
Sarah P. & Kyle J.
"Ursula and Chantel are absolutely amazing. We are so happy we were referred to them. We purchased our first house with her expertise and then sold that same house a few years later. Ursula made us feel like we were her top priority day in and day out through both of these transactions. Ursula was patient with us, gave her expert opinions, gave us space to make decisions, and 100% backed us with whatever we wanted. I never questioned if she had our best interest at heart. She fought for us and we reaped the benefits. If you want someone who is very knowledgeable, honest, and looks out for your best interest, you want to work with Ursula!"
Lindsay & Justin E.
"Ursula took all of our requests in a house and was realistic and also delivered more. We were able to rely on her to go to a home we could not go see and put an offer in and got the home under asking because of her negotiation skills! She is a very good communicator and we love the home she helped us find! 10/10 recommend her!"
Kate & Greg O.
"As first-time home buyers and with the current market, we were very nervous to buy a home. From day 1, all the way to getting the keys to our new home, Ursula & Chantel took great care of us. Ursula made a point to explain the home buying process clearly to us and was very responsive to any questions & needs. She quickly clued in on what we were looking for in a home and advocated for us. Not only were we well taken care of professionally but we felt that we were in good hands with good & genuine people. I would recommend Ursula and Chantel to anyone I know."
Simon and Maria H.
"Ursula strikes a perfect balance between being personable and professional. She listens very carefully. Ursula pays attention to the details so thoroughly and accurately that she pinpointed my family's needs when searching for a home and neighborhood from the initial phone call (our move was interstate). At our first meeting Ursula put my entire family at ease because she is incredibly warm and accommodating. Her knowledge of the area is wide and deep. Chantel is incredibly responsive and provides accurate and useful information within 24 hours (mostly less) of questions or requests that I made. Chantel is also very personable and professional. Our family would work with Ursula and Chantel again, and wholeheartedly recommend them. They are experts."